EQuiltShop.com is committed to providing quality products and excellent customer service.
We stand behind our products 100%. If you are not pleased with your purchase for any reason, simply ship it back to us within 14 days of receipt for a full refund of your purchase price (this does not include your original shipping and handling fees). For more detail on returns, see the Returns instructions below.
We stand behind our products 100%. If you are not pleased with your purchase for any reason, simply ship it back to us within 14 days of receipt for a full refund of your purchase price (this does not include your original shipping and handling fees). For more detail on returns, see the Returns instructions below.
Our contact information
By email:
info@equiltshop.com
By standard mail:
EQuiltShop.com
PO Box 2696
Lutz, Florida 33548-2696
1-813-454-6645 (between 9 a.m. and 5 p.m. EST zone)
info@equiltshop.com
By email:
info@equiltshop.com
By standard mail:
EQuiltShop.com
PO Box 2696
Lutz, Florida 33548-2696
1-813-454-6645 (between 9 a.m. and 5 p.m. EST zone)
info@equiltshop.com
Making a Purchase
When you see an item you want, enter the shop by clicking on the item. Choose the catalog and your item. Click on the "Add to Cart" button to add the item to your shopping cart purchase. When done shopping, proceed to Checkout and fill in the shipping any payment methods. Remember, an item isn't yours until you pay for it at Checkout.
Forms of Payment
We accept American Express, Visa, MasterCard and Discover cards via PayPal. Please enter your PayPal account information as requested. You may sign up for a PayPal account during the purchase process.
To ensure a secure transaction, all credit card information is encrypted during transmission and stored on a secure server. Your credit card is charged only when your order is shipped and your credit card information is never reused except to issue refunds or make other required adjustments.
Although we provide guaranteed order security online, if you prefer to pay for your order by phone, call our Customer Service team at 1-813-454-6645. Customer Service is available Monday through Friday from 9AM to 5PM, Eastern Time.
Shipping
We only ship via Priority Mail United States Postal Service. Unless otherwise indicated, most items leave our warehouse within two business days after you place your order. As soon as it ships, we e-mail your shipping details, when available we including a tracking number. Please allow 5-7 business days following shipment for your order to be delivered.
Return Policy
If you are not pleased with your purchase for any reason, simply call us at 1-813-454-6645 to set up a Return Merchandise Authorization number. Shipped item to us within 15 days of receipt in resaleable condition will be eligible for a full refund of the purchase price. Shipping and handling on returned merchandise is non-refundable.
Upon receipt of the returned item, we will inspected it, and approve it for a refund. We will credit the approved refund amount to the credit card used to purchase the returned item excluding shipping and handling charges. We do not accept returned items that have been used or laundered. There are no restocking fees if the product is returned unused and in resaleable condition. Items not returned in their original condition and packaging will be subject to a 40% restocking fee.
Our "Money Back Guarantee" is meant to make your shopping experience enjoyable and convenient. You may return the item for a full refund of the purchase price less any coupons used, shipping charges, and gift wrapping fees, if applicable.
Special Order items are subject to our Special Order Return Policy.
Please allow us up to 10 - 14 days once we have received your return to process and issue your refund.
FAQS
How do you treat factory or freight damaged merchandise? Manufacturer or freight damaged merchandise will be replaced at no additional cost.
How do you treat incorrect merchandise? Incorrectly shipped merchandise will be replaced at no additional cost.
What if I had entered the incorrect shipping address? If the customer entered the incorrect shipping address, then there will a surcharge to cover the shipping cost to all shipped orders.
Are closeout items returnable? No, all closeout and specially marked items are not returnable due to stocking reasons.
How and where will my refund be applied? Refund for purchase made with a credit card will be credited back to the credit card on which the purchase was made on.
Refund for check or money order purchase will be issued a check from EQuiltShop.Com
We will email you a return authorization number. You must write that number clearly visible near the shipping label of the package being returned. Packages without a return authorization number cannot be accepted at our warehouse. Please include a copy of the receipt and make sure packages are securely wrapped. We strongly recommend that you insure the package in case it is lost or damage. We can only credit you for the items received back in our warehouse and which meet the requirements.
Privacy
EQuiltShop.Com is serious about protecting your privacy. We will never sell, loan, rent, trade or give away your name, email, address or any other personal information to any third party without your permission. Any information we collect from you - such as the web pages on our site you have visited, your IP address, and personal information volunteered during your order and registration process - is used solely for the purpose of enhancing your EQuiltShop.Com shopping experience. EQuiltShop.Com uses your email and occasionally your telephone number to communicate with you about your current orders. We use the email addresses of our members to let them know about special promotions, discounts, and other news pertaining to EQuiltShop.Com.
We hope you have a pleasant shopping experience at EQuiltShop.Com. By using the EQuiltShop.Com web site, you signify your assent to the above policies. Please feel free to email us with any concerns or questions regarding our policies.
Cancelling Your Order
If you have placed an order and would like to cancel it, please contact us by email address info@equiltshop.com or calling us at 1-813-454-6645 within 24 hours of placing order. In case that we cannot prevent the shipment, please see our Return Policy.
When you see an item you want, enter the shop by clicking on the item. Choose the catalog and your item. Click on the "Add to Cart" button to add the item to your shopping cart purchase. When done shopping, proceed to Checkout and fill in the shipping any payment methods. Remember, an item isn't yours until you pay for it at Checkout.
Forms of Payment
We accept American Express, Visa, MasterCard and Discover cards via PayPal. Please enter your PayPal account information as requested. You may sign up for a PayPal account during the purchase process.
To ensure a secure transaction, all credit card information is encrypted during transmission and stored on a secure server. Your credit card is charged only when your order is shipped and your credit card information is never reused except to issue refunds or make other required adjustments.
Although we provide guaranteed order security online, if you prefer to pay for your order by phone, call our Customer Service team at 1-813-454-6645. Customer Service is available Monday through Friday from 9AM to 5PM, Eastern Time.
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Shipping
We only ship via Priority Mail United States Postal Service. Unless otherwise indicated, most items leave our warehouse within two business days after you place your order. As soon as it ships, we e-mail your shipping details, when available we including a tracking number. Please allow 5-7 business days following shipment for your order to be delivered.
Return Policy
If you are not pleased with your purchase for any reason, simply call us at 1-813-454-6645 to set up a Return Merchandise Authorization number. Shipped item to us within 15 days of receipt in resaleable condition will be eligible for a full refund of the purchase price. Shipping and handling on returned merchandise is non-refundable.
Upon receipt of the returned item, we will inspected it, and approve it for a refund. We will credit the approved refund amount to the credit card used to purchase the returned item excluding shipping and handling charges. We do not accept returned items that have been used or laundered. There are no restocking fees if the product is returned unused and in resaleable condition. Items not returned in their original condition and packaging will be subject to a 40% restocking fee.
Our "Money Back Guarantee" is meant to make your shopping experience enjoyable and convenient. You may return the item for a full refund of the purchase price less any coupons used, shipping charges, and gift wrapping fees, if applicable.
Special Order items are subject to our Special Order Return Policy.
Please allow us up to 10 - 14 days once we have received your return to process and issue your refund.
FAQS
How do you treat factory or freight damaged merchandise? Manufacturer or freight damaged merchandise will be replaced at no additional cost.
How do you treat incorrect merchandise? Incorrectly shipped merchandise will be replaced at no additional cost.
What if I had entered the incorrect shipping address? If the customer entered the incorrect shipping address, then there will a surcharge to cover the shipping cost to all shipped orders.
Are closeout items returnable? No, all closeout and specially marked items are not returnable due to stocking reasons.
How and where will my refund be applied? Refund for purchase made with a credit card will be credited back to the credit card on which the purchase was made on.
Refund for check or money order purchase will be issued a check from EQuiltShop.Com
We will email you a return authorization number. You must write that number clearly visible near the shipping label of the package being returned. Packages without a return authorization number cannot be accepted at our warehouse. Please include a copy of the receipt and make sure packages are securely wrapped. We strongly recommend that you insure the package in case it is lost or damage. We can only credit you for the items received back in our warehouse and which meet the requirements.
Privacy
EQuiltShop.Com is serious about protecting your privacy. We will never sell, loan, rent, trade or give away your name, email, address or any other personal information to any third party without your permission. Any information we collect from you - such as the web pages on our site you have visited, your IP address, and personal information volunteered during your order and registration process - is used solely for the purpose of enhancing your EQuiltShop.Com shopping experience. EQuiltShop.Com uses your email and occasionally your telephone number to communicate with you about your current orders. We use the email addresses of our members to let them know about special promotions, discounts, and other news pertaining to EQuiltShop.Com.
We hope you have a pleasant shopping experience at EQuiltShop.Com. By using the EQuiltShop.Com web site, you signify your assent to the above policies. Please feel free to email us with any concerns or questions regarding our policies.
Cancelling Your Order
If you have placed an order and would like to cancel it, please contact us by email address info@equiltshop.com or calling us at 1-813-454-6645 within 24 hours of placing order. In case that we cannot prevent the shipment, please see our Return Policy.
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